At NutraHolistics, customer satisfaction is our top priority. We understand that sometimes, a product may not meet your expectations, and we are committed to ensuring a hassle-free return and refund process. Please review our Refund Policy outlined below.

  1. Eligibility for Refund:

If you are not completely satisfied with your purchase, you may request a refund within 30 days of the original purchase date. To be eligible for a refund, the product must be at least 50% unused and in its original packaging.

  1. How to Request a Refund:

To initiate a refund, please contact our Customer Support team at support@nutraholistics.co.uk with the following information:

  • Order number
  • Reason for the refund request
  • Any relevant photos or documentation (if applicable)

Our team will review your request and provide further instructions on how to proceed.

  1. Return Shipping:

Once your refund request is approved, we will provide you with a return shipping label. Please securely package the product, attach the shipping label, and send it back to us. Note that return shipping costs will be deducted from the final refund amount.

  1. Refund Processing:

Upon receiving the returned product, our team will inspect it to ensure it meets the eligibility criteria. If approved, we will process the refund, and a credit will be applied to your original method of payment within 5-7 business days. We will notify you via email once your refund has been processed.

  1. Exceptions:

Please note that clearance items, gift cards, and promotional items are not eligible for refunds.

  1. Damaged or Defective Products:

If you receive a damaged or defective product, please contact our Customer Support team within 48 hours of delivery. We will gladly replace the item or issue a full refund, including return shipping costs, once we have confirmed the issue.

We value your business and strive to make your experience with NutraHolistics exceptional. If you have any questions or concerns regarding our Refund Policy, please do not hesitate to reach out to our Customer Support team.